Last updated: September 2026
These Terms & Conditions apply to private transfer, chauffeur, business, group and other transportation services provided by Estonia Private Transfers, operated by EPT OÜ.
By confirming a booking or making a payment, the customer agrees to these Terms & Conditions.
Service provider: EPT OÜ
Brand: Estonia Private Transfers
Registry code: 17515731
Registered address:
Õismäe tee 173-10, Haabersti linnaosa
Tallinn 13517, Harju maakond
Estonia
Email: info@estoniaprivatetransfers.com
Phone / WhatsApp: +372 5365 2118
Website: www.estoniaprivatetransfers.com
EPT OÜ is registered in Estonia and provides pre-booked private passenger transportation and related services.
Estonia Private Transfers provides pre-booked transportation services, including:
The exact service, route, pickup time, vehicle requirements and price are agreed with the customer before the booking is confirmed.
Availability of a particular vehicle or additional service is subject to confirmation.
A booking is considered confirmed when Estonia Private Transfers has confirmed the booking with the customer by email, WhatsApp or another agreed communication channel.
A quotation or initial availability response does not by itself constitute a confirmed booking.
The customer is responsible for providing accurate booking information, including where applicable:
The customer must inform Estonia Private Transfers as soon as possible if any booking information changes.
Unless otherwise stated, prices quoted by Estonia Private Transfers are per vehicle, not per passenger.
The final price is confirmed before the booking or payment and is stated in euros (EUR).
A confirmed price includes the transportation services specifically agreed in the booking.
Additional charges may apply when the customer requests changes or additional services, including:
Any additional cost will be communicated to the customer before the additional service is provided whenever reasonably possible.
Available payment methods may include:
The available payment method may depend on the type, value and timing of the booking.
Card and payment-link transactions are processed through the relevant payment service provider or financial institution. Estonia Private Transfers does not store customers' complete payment card details.
For certain bookings, including longer journeys, group transportation, business bookings or services requiring additional vehicles or partners, Estonia Private Transfers may require full or partial advance payment.
Any required advance payment and payment deadline will be communicated before the booking is confirmed.
Customers may request changes to a confirmed booking by contacting Estonia Private Transfers.
Changes are subject to availability and may affect the price.
Examples include changes to:
Minor changes that do not materially affect the service may be accepted without an additional charge at the discretion of Estonia Private Transfers.
Significant changes may require a revised quotation.
The amount of waiting time included depends on the type of transfer and the agreed booking conditions.
Unless otherwise agreed:
Airport transfers: up to 60 minutes after the actual flight arrival time.
Port and ferry transfers: up to 30 minutes after the agreed pickup time or confirmed arrival.
City and other pickups: up to 15 minutes after the agreed pickup time.
Estonia Private Transfers should be informed as soon as possible if the customer expects to be delayed.
Additional waiting beyond the included period may be subject to an additional charge and depends on driver and vehicle availability.
Where the customer has provided correct flight or ferry information, Estonia Private Transfers will make reasonable efforts to monitor the arrival and adjust the pickup time accordingly.
Normal flight or ferry delays do not automatically cancel the booking.
In the event of a substantial delay, schedule change, diversion or cancellation, Estonia Private Transfers will make reasonable efforts to adapt the service, subject to driver and vehicle availability.
If the original service can no longer reasonably be provided because of a major schedule change, Estonia Private Transfers will contact the customer to agree on an alternative arrangement.
The customer may cancel a booking by contacting Estonia Private Transfers by email or WhatsApp.
Unless different cancellation conditions were specifically agreed for the booking, the following standard cancellation policy applies:
More than 24 hours before the scheduled pickup:
The booking may be cancelled without a cancellation charge. Any amount already paid for the cancelled service will be refunded.
Between 6 and 24 hours before the scheduled pickup:
A cancellation charge of up to 50% of the agreed service price may apply.
Less than 6 hours before the scheduled pickup:
The booking may be non-refundable.
Special cancellation conditions may apply to group transportation, multiple-vehicle bookings, long-distance journeys, Day Trips, services involving third-party partners or other bookings where Estonia Private Transfers has incurred non-refundable costs.
Any special cancellation conditions will be communicated to the customer before payment or booking confirmation.
Where a customer is entitled to a refund under these Terms & Conditions, the refund will normally be made using the same payment method used for the original payment whenever possible.
Approved refunds will be initiated within a reasonable period after the cancellation has been confirmed.
The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment service provider.
Transaction or third-party costs that cannot be recovered by Estonia Private Transfers may be deducted from a refund where this was clearly communicated to the customer before booking.
No refund is normally provided for:
This does not affect any mandatory rights available to the customer under applicable law.
A customer may be considered a no-show when the passenger does not arrive at the agreed pickup location within the applicable waiting period and cannot be contacted using the contact details provided with the booking.
Before treating a booking as a no-show, the driver or Estonia Private Transfers will make reasonable efforts to contact the customer.
A no-show may result in the full booking price becoming non-refundable.
For airport or ferry pickups, the booking will not be treated as a no-show solely because of a known arrival delay where correct arrival information has been provided.
In exceptional circumstances, Estonia Private Transfers may need to cancel or materially change a confirmed service because of circumstances such as:
Where reasonably possible, Estonia Private Transfers will first attempt to provide a suitable replacement vehicle, driver or trusted transport partner.
If Estonia Private Transfers cancels a prepaid service and no reasonable alternative can be provided, the customer will receive a refund for the service that was not provided.
Estonia Private Transfers primarily provides transportation using comfortable passenger vehicles suitable for private transfers.
The standard Mercedes-Benz Vito used by Estonia Private Transfers can accommodate up to 8 passengers plus the driver. For longer journeys, the recommended standard configuration is up to 7 passengers to provide greater passenger comfort and luggage capacity.
For larger groups, Estonia Private Transfers may arrange multiple vehicles or transportation through trusted partners.
The exact vehicle may vary depending on availability, group size, luggage requirements and operational circumstances.
A specific vehicle model is guaranteed only where this has been expressly agreed as part of the booking.
Customers must provide accurate information about the amount of luggage when making a booking.
Standard passenger luggage is included unless otherwise stated.
The customer should inform Estonia Private Transfers in advance about:
Estonia Private Transfers may refuse to transport items that cannot be carried safely or legally in the available vehicle.
Child seats may be provided when requested in advance.
The customer should provide the number and approximate age or size of children so that appropriate seating can be arranged.
Availability of specific child-seat types should be confirmed before the journey.
Passengers are expected to:
Smoking is not permitted in vehicles.
Estonia Private Transfers may refuse or discontinue transportation where passenger behaviour creates a serious safety risk, involves violence or threats, or could cause significant damage to the vehicle.
In such circumstances, the customer may not be entitled to a refund for the unused part of the service.
The customer may be responsible for reasonable costs arising from damage to the vehicle caused deliberately or through negligent behaviour by the customer or members of their group.
Additional cleaning costs may be charged where cleaning substantially beyond normal use is required.
Any such charge should reflect the reasonable actual cost of cleaning or repair.
For certain bookings, particularly group transfers, multiple-vehicle bookings, international journeys or periods of high demand, Estonia Private Transfers may use trusted third-party transport partners.
Where a partner is used, Estonia Private Transfers will make reasonable efforts to ensure that the provider is appropriately qualified and suitable for the agreed service.
The use of a partner does not change the agreed customer price unless a change has been communicated and accepted by the customer.
Estonia Private Transfers plans journeys with reasonable allowance for expected traffic and road conditions.
However, travel times cannot be guaranteed where delays are caused by circumstances outside reasonable control, including:
Customers are responsible for allowing sufficient time when travelling to airports, ports, meetings or other time-sensitive destinations.
Estonia Private Transfers provides transportation services with reasonable professional care.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Estonia Private Transfers is not responsible for indirect losses resulting from circumstances outside its reasonable control.
Customers should keep valuable and essential personal belongings with them and check the vehicle before leaving.
If an item is left in a vehicle, Estonia Private Transfers will make reasonable efforts to locate and return it.
If the customer is dissatisfied with a service, they should contact Estonia Private Transfers as soon as reasonably possible.
Complaints may be sent to:
Email: info@estoniaprivatetransfers.com
Phone / WhatsApp: +372 5365 2118
Please include the booking details and a description of the issue so that it can be reviewed.
Personal information provided in connection with a booking is processed in accordance with the Estonia Private Transfers Privacy Policy.
The Privacy Policy is available separately on the website.
These Terms & Conditions are governed by the laws of the Republic of Estonia.
Customers retain any mandatory consumer rights provided by Estonian and European Union law.
Where a dispute cannot be resolved directly between Estonia Private Transfers and the customer, the customer may use the dispute resolution mechanisms available under applicable Estonian law.
Estonia Private Transfers may update these Terms & Conditions when necessary due to changes in services, payment methods, business operations or legal requirements.
The version applicable to a booking is the version in effect when the booking is confirmed, unless otherwise agreed with the customer or required by law.
The current version will be published on this website.
Estonia Private Transfers will make reasonable efforts to resolve complaints directly with the customer.
For questions regarding bookings, payments, cancellations, refunds or these Terms & Conditions, please contact:
EPT OÜ
Registry code: 17515731
Registered address:
Õismäe tee 173-10, Haabersti linnaosa
Tallinn 13517, Harju maakond
Estonia
Email: info@estoniaprivatetransfers.com
Phone / WhatsApp: +372 5365 2118